Strange Mavic Pro Drone No Warranty Call With DJI Tech Support Funny Counterfeit Money In Canada

Strange Mavic Pro Drone No Warranty Call With DJI Tech Support Funny Counterfeit Money In Canada

Today I attempted to call the DJI tech support through phone in order to get clarification on what is wrong with the Mavic Pro Gimbal and the warranty around it. I was told some disturbing details which gives me no confidence that the aircraft is actually going to be taken care of. I was even joking if people need to contact Frank Wang of DJI to get these kinds of problems addressed.

As well there was some funny news about a counterfeit $20 bill here in Canada.

Vlog #244
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Current Equipment Used For Filming:

Action Camera – Sony FDR-X3000: http://amzn.to/2jFdJxW
Aerial Drone (UAV) – DJI Mavic Pro: http://amzn.to/2iR0Ool
Polar Pro DJI Mavic Pro Cinema Series Filters: http://amzn.to/2ltp70q
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11 Comments

  1. K. Michael Rademacher on January 8, 2022 at 12:49 pm

    Looks someone had a god time to issue a Chinese 20 dollar bill, looks like hoax and joke to me. Maybe someone printed the Chinese writing on to it, and had a blast.

  2. Todd Dass on January 8, 2022 at 12:53 pm

    Hi Alan, I have a Visa credit card that extends the manufacturer warranty by 24 months as long as the purchase was made with the card. I generally purchase everything using this card. If I were in your position with the Mavic, I would be making a warranty claim through my credit card company. I have used this once and the credit card company quickly credited my card for the purchase. Perhaps you didn’t purchase your Mavic with a card like this. But it pays off to get a card with this feature. Here is a little info on that credit card extended warranty. https://www.cardbenefits.citi.com/Products/Extended-Warranty

  3. Ekim Nosreip on January 8, 2022 at 12:54 pm

    This is all very interesting, Alan. I am glad that you are doing all of this publicly. I have been following several other unsatisfied DJI customers and none of them have actually gotten anyone from DJI to contact them. You are actually becoming of some concern to them with your exposure of their "Couldn’t care less" attitude concerning customer support. They are just another company that is floating on their pillow of wealth and they aren’t going to do anything about anything as long as capitalism rules the game. China is not a capitalistic country but they are playing business in a capitalistic world. A world that non capitalistic believers have contempt for and it shows. They won’t respect anything capitalistic until they feel it in their bottom line and just by playing the odds, they have no incentive to cater to the minority of dissatisfied customers. You, however are making enough noise to have at least gotten their attention and they must know that the thousand or so followers you have could actually have some effect on their potential future sales if the word should spread. So keep up the good work and keep reporting your lack of progress to those of us who have had similar negative results with DJI Corporate and given up. I am going to tell the Phantom Pilots forum about you and perhaps we can mount a more substantial backing for your (and OUR) cause. DJI only has the major share of the drone market for a while and that share can and will change as soon as a competitor bests them in price AND customer support. You are being instrumental in that revolution and we will all be thanking you for it!

  4. Carpenter Rick on January 8, 2022 at 12:56 pm

    DJI is a absolute joke wen it comes to customer service… What a. Joke you paid almost 2g and no warranty! Wozers……

  5. Bryan Schwertner on January 8, 2022 at 1:00 pm

    Warranty. Sounds like I did right by buying DJI care or whatever it’s called. Also, I worked forgery in detective section here on a 3 year program. Counterfeits were common in that unit. Mostly $100 bills. Some others. Some looked good. Some were like a kid threw them together. Saw drugs in most of our cases. Voluntary assignment that had me busy as can be. Almost didn’t get out alive, ha ha. Learned a lot that I took back to Patrol section. Great vid. Thanks!

  6. lepayen on January 8, 2022 at 1:16 pm

    I’m pretty sure that’s not legal, it’s either got a warrantee or it doesn’t. If it comes with a piece of paper that says "warrantee" on it, it’s supposed to be for the whole thing. You don’t buy a laptop that only has a warrantee on parts, the whole thing is under warantee. If they won’t fix it, make them give you a replacement for free because they sold you a faulty product. Never mind repairing it, they owe you a new drone since it broke with normal use. If they won’t replace it, take it back to the store with the receipt and replace it there, either way, someone has to replace your faulty drone, no matter what part of it is faulty.

  7. eli imperio on January 8, 2022 at 1:16 pm

    Btw. It cost me 130 dollars when they return my mavic. 👎

  8. Yogi P on January 8, 2022 at 1:22 pm

    it’s been documented many times on their own forums, just take a look and you’ll see a ton of people who had issues with warranty. when you live in Canada those warranty issues are worsened with the shipping delays you gotta deal with. at least you got a call back from someone – when I had issues I kept being promised to get a call back only to find out that their lines could not make outgoing calls to Canada at that time. A multimillion dollar company you would think would invest in service centers in major countries…or at a minimum have a toll free service line to call. super frustrating, im just crossing my fingers that my drone doesn’t have any more issues before the warranty is up. the place I bought my drone from sells parts to people for the purpose of repairing the drone – so if something happens down the road, i’ll probably just end up using them to get repairs done rather than dealing directly with DJI…

    ideally an advanced warranty would be great where a stock of refurb 100% functional drones were kept in stock to send back to people who have refresh warranty to minimize downtime (similar to what several companies like google do). Basically where they can preauthorize the cost of the drone until they receive your original unit, then they can take away the charge if the drone is a warranty issue, or charge whatever they would need to to repair the drone again. this would eliminate downtime for the customer as well as guarantee that incomplete repairs dont go out (as long as there is a tight quality control on refurb units)… just my 2 cents….

  9. Bobster986 on January 8, 2022 at 1:31 pm

    You need to record your conversations with DJI and provide them as evidence in small claims court.

  10. Normie Norm on January 8, 2022 at 1:34 pm

    Hell DJI is now turning to Hackers to help fix their Terrible, Glitchy, Go 4 app and their updates always breaks something else causing a plethora of problems across the board. There are a few companies on the rise that are fixing to wipe DJI off the map, And thank God. Another problem about the app is that how many drones is the Go 4 app controlling? Lets see there is the Matrice 100, The phanom 4 Standard, the Phantom 4 Advanced, the phantom 4 Pro and pro plus, The Mavic, the inspire 1, and now the spark. All with different control factors all with different special features all operated from one measly, flimsy go 4 app. And nobody finds this concerning. I’m well beyond pissed at this filthy company………

  11. eli imperio on January 8, 2022 at 1:43 pm

    Allan, you found the hard way too eh? My experience with the dji support, "stink" my mavic crushed during the test flight, I was flying in 4 meter altitude and actually wasn’t flying 4 meter. I was looking at my screen tha was it say I’m flying 4 meter so I was gliding then it hit the ground. According to the footstep when I reviewed it crushed in 4 meter, so could that happened? I sent the video to the dji, all they said to me I shouldn’t fly less than 12 meter. And the dji was brand new. Because I was flying too low they didn’t cover under warranty. My point is it say I’m flying 4 meter but actually I wasn’t? It seems to me that was defective and I was relying on my screen on my altitude. Any way they return my mavic about 3 months later unassembled. Funny part there is really nothing wrong with the mavic I found out it’s only gps got dislodge and all I did plug it back in. After putting back together, everything is good so far I’ve done 50 miles of flight with this particular mavic and still going.

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